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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maura Riordan

May 29, 2025

5  out of  5
rating by Maura Riordan
"Alexander Brown Agency always answers my calls and questions. Super helpful and responsive, thank you guys!"
We responded:
"Thank you, Maura! I'm glad to know that our team's responsiveness and assistance have been helpful to you. We're always here to answer your calls and questions. If you need anything else, feel free to reach out!"
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Mariam Yari

May 23, 2025

5  out of  5
rating by Mariam Yari
"I definitely recommend Christian Valle!!!! He is super kind and he is always there if you need any help☺️"
We responded:
"Thank you, Mariam, for your wonderful recommendation! I'm glad to hear that Christian has been kind and supportive. We're grateful to have him on our team. If you ever need assistance or have questions, feel free to reach out to our office."
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Nigel Ross

May 21, 2025

5  out of  5
rating by Nigel Ross
"The State Farm Agent Christian Valle did an amazing job, ensuring he answered all my inquiries, and they were many. His attention to detail and customer service persuaded me to exit my over 15yrs policy with a previous Insurer, while saving me thousands of dollars with both auto and home owners policies! I will forever be a referral for Christian Valle and State Farm! Thank you for your stellar service today!"
We responded:
"Hey, Nigel! Thanks for letting us know that Christian was able to assist you with such dedication and thoroughness. It's wonderful that he could help you save significantly on both your auto and homeowners policies. We truly appreciate your referrals and are here for any future questions or needs you might have."
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Tara Cabot

May 14, 2025

5  out of  5
rating by Tara Cabot
"Teresa was amazing! She was super knowledgeable and explained everything to me in a way that was easy to understand. She went back MONTHS to help me with my problem and never made me feel like I was bothering her. Calling insurance is never my favorite but she made it easy. You can hear the smile in her voice."
We responded:
"Thank you, Tara, for sharing your experience! I'm delighted to hear that Teresa was able to assist you so effectively. Her dedication to going the extra mile and making the process easy is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Lanisa Haygood

May 1, 2025

5  out of  5
rating by Lanisa Haygood
"Mike from State Farm was very nice. I was able to lower my rate under a new coverage that he found. I appreciate that so much!"
We responded:
"Thank you, Lanisa, for sharing your experience! I'm glad Mike was able to assist you in finding a new coverage that lowered your rate. We appreciate your kind words!"
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sumer ali

April 29, 2025

5  out of  5
rating by sumer ali
"I had a great experience working with Ron. He was professional and truly took the time to understand my insurance needs. I highly recommend him to anyone looking for a trustworthy and efficient insurance agent."
We responded:
"Thank you, Sumer, for sharing your experience! I'm happy to know that Ron provided professional service and took the time to understand your insurance needs. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime."
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Zaina Yaqoob

April 28, 2025

5  out of  5
rating by Zaina Yaqoob
"Jason’s customer service is exceptional! Thank you for taking the time to explain my coverages. Choose Alexander Brown!!"
We responded:
"Thank you, Zaina! I'm happy to know that Jason provided exceptional service and took the time to explain your coverages. We appreciate your recommendation!"
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Tori R

April 27, 2025

5  out of  5
rating by Tori R
"Always a good experience working with this agency. Everything was done in a timely manner. Customer service was spot on. Go to Christian to get the best assistance with insurance."
We responded:
"Thank you, Tori, for sharing your positive experience! I'm happy to know that everything was handled promptly and that our customer service met your expectations. Christian is indeed a valuable part of our team, and we're grateful for your recommendation. If you need any assistance in the future, feel free to reach out!"
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raul antunez

April 26, 2025

5  out of  5
rating by raul antunez
"Karina me asistio con el proceso de reclamos y explico todo en detalle. ¡Muchas gracias!"
We responded:
"¡Gracias, Raul! Me alegra saber que Karina pudo asistirte con el proceso de reclamos y brindarte una explicación detallada. Estamos aquí para ayudarte con cualquier otra necesidad que puedas tener en el futuro. ¡Apreciamos tu confianza en nosotros!"
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Meagan Johnson

April 23, 2025

5  out of  5
rating by Meagan Johnson
"This agency gave me the best value quote after receiving really high rates everywhere else. Christian Valle was quick to it!"
We responded:
"Thank you, Meagan, for sharing your experience! I'm glad we could provide you with a valuable quote when you needed it. Christian's prompt assistance is truly appreciated, and we're happy to have him on our team. If you have any further questions or need assistance, feel free to reach out!"
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Hillary Blackwell

April 9, 2025

5  out of  5
rating by Hillary Blackwell
"Ron is the absolute best! He took the time to answer all of my questions and was super great about communication, without being overbearing like most these days. He truly cares about people, and that is super rare in today's world."
We responded:
"Thank you, Hillary, for your wonderful feedback! I'm delighted to hear that Ron was able to assist you so effectively and provide the communication you appreciated. It's fantastic to know that his genuine care made a difference. If you have any more questions, feel free to reach out!"
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Tanya Vancampenhout

April 9, 2025

5  out of  5
rating by Tanya Vancampenhout
"Very nice and helpful. It was great customer service. Would recommend."
We responded:
"Thank you, Tanya, for your kind words! I'm happy to know you found our service helpful and nice. Your recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out!"
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Usama Munir

March 26, 2025

5  out of  5
rating by Usama Munir
"teresa is really helpful and very professional she helps me bery professionaly other girl her name is kareena she is the worst i have ever seen she was even shouting at me she is really unprofessional and really unhelpful"
We responded:
"Thank you, Usama, for sharing your experience. I'm glad to hear that Teresa was able to assist you professionally and helpfully. However, I'm truly sorry to learn about your encounter with Kareena. Your feedback is important, and I'll address this matter to ensure it doesn't happen again. If you have any further concerns or need assistance, please feel free to reach out to our office."
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Carolina Padron

March 12, 2025

2  out of  5
rating by Carolina Padron
"I’m gonna give him 2 start because I’m being generous. They are good as long as you don’t have to file a claim. He has incompetent people working in his office that could potentially delay your claim. State Farm is the biggest auto loan car insurance scammer."
We responded:
"Carolina, thank you for sharing your thoughts. We apologize for the frustration you've experienced, and we understand your concerns. We strive to offer reliable service, but we know there’s room for improvement, especially when it comes to claims. We’ll review the situation and work on addressing the issues you’ve mentioned. We value your feedback and hope to make things right."
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Donald

February 28, 2025

5  out of  5
rating by Donald
"I have been with state farm for few years now. And I have never had any issues with claims or customer service. Teresa was awesome with getting my motorcycle insurance reinstated on 2/28/25. I have never had a bad experience. And will be with them forever. Thank you Alexander Brown"
We responded:
"Thank you, Donald, for your wonderful feedback! I'm happy to know that you've had such a positive experience with us over the years. Teresa will be delighted to hear your kind words about her assistance with your insurance. We're here for you whenever you need us, so feel free to reach out for any further needs or questions."
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Marlo Johnson

February 21, 2025

5  out of  5
rating by Marlo Johnson
"Teresa is always pleasant and answers all of my concerns and questions in a timely fashion…I truly appreciate her 😊. She is always polite and if she doesn’t have the answer she will find out. She is quick to respond you will not be waiting days for her to get back to you. She truly goes above and beyond. I have been a State Farm Customer since I was 19 and I’m almost 60 so that says a lot. Thank you Teresa for all you do! 💛"
We responded:
"Thank you, Marlo, for your wonderful feedback! We're delighted to hear that Teresa has been so helpful and responsive to your needs. Her dedication to finding answers and providing timely assistance truly makes a difference. It's fantastic to know you've been with State Farm for so many years, and we're grateful for your continued support. If you ever need anything else, feel free to reach out to our office!"
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Cecelia Chambers

February 3, 2025

5  out of  5
rating by Cecelia Chambers
"Hello, I spoke with Teresa & she was polite, professional & yet very personable with answering my questions. I thanked her personally for providing outstanding customer service, so now I'm sharing my experience with all. Kudos Statefarm!!"
We responded:
"Thank you, Cecelia, for sharing your experience! I'm happy to hear that Teresa was able to assist you with such professionalism and warmth. Your acknowledgment of her outstanding service means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
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Emily King

January 22, 2025

5  out of  5
rating by Emily King
"They always go above and beyond to address any and all of my needs. They have wonderful pricing and a great staff. I will be staying with them as long as possible."
We responded:
"Thank you, Emily, for your wonderful feedback! I'm so happy to know that our team consistently meets your needs and that you're satisfied with our pricing. We truly appreciate your loyalty and look forward to continuing to serve you for many years to come."
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Prince Kwasi Mensah

January 22, 2025

5  out of  5
rating by Prince Kwasi Mensah
"Michael makes my business with Statefarm extremely seamless. He knows what he is doing. He is also personable and goes above and beyond to ensure that the customer gets what s/he came for. I highly recommend him and strongly hope Statefarm gives him the recognition he deserves."
We responded:
"Thank you, Prince, for your fantastic feedback! I'm delighted to hear that Michael has made your experience with us so seamless. His dedication to going above and beyond truly makes a difference. Your recommendation means a lot, and we'll be sure to pass on your kind words to Michael. If you ever need assistance, feel free to reach out to our office."
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Robert Dawson

January 6, 2025

5  out of  5
rating by Robert Dawson
"Been with these guys for years. Always responsive and helpful"
We responded:
"Thank you, Robert, for your continued support over the years! I'm glad to know that our responsiveness and helpfulness have made a positive impact. If you ever have any questions or need assistance, feel free to reach out. We're here for you!"
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Kelly Dara

December 20, 2024

5  out of  5
rating by Kelly Dara
"I didn’t work with Mr. Brown… I actually worked with Ron who was absolutely amazing! He was very flexible with my crazy work schedule and was patient when I asked a bunch of questions. He got me a price that was waaaay lower than what I was paying for car insurance! And we all love saving money, so I’d happily recommend him as anyone’s agent no matter what kind of insurance you need!"
We responded:
"Thank you, Kelly, for sharing your experience! I'm delighted to hear that Ron provided such exceptional service and was able to accommodate your schedule while answering all your questions. It's fantastic that he helped you find a more affordable insurance option. Your recommendation means a lot, and we're here for any future insurance needs you may have!"
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Tia Owens

December 12, 2024

5  out of  5
rating by Tia Owens
"I worked with Mike and he way patient, not pushy, and got me a lower rate with the same coverages I had with my previous insurance. I thank him so much he was great!"
We responded:
"Thank you, Tia, for sharing your experience! I'm glad we could assist you in finding a better rate while maintaining your coverage. Your satisfaction is important to us, and we're grateful for your kind words. If you have any questions or need further assistance in the future, feel free to reach out. "
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John Brandenburg jr

October 30, 2024

1  out of  5
rating by John Brandenburg jr
"Stay as far away as you can from this agent. His staff is incompetent as I don't even think he exists. I tried to meet with Alexander Brown approximately 15 times. Was told by his staff all 15 times either he was out of the country or he was not available. I requested to make an appointment to meet with him in person. I was told this was not possible. This seems to me that this agent is incompetent and disrespectful and puts himself above and current statefarm customers as I have been for 32yrs."
We responded:
"Hello John, We are so sorry about the experience you have had at the agency. My team is 100% dedicated to making sure every customer has a satisfactory experience. We are 21 members strong and the staff is here to help when I am not in the office. I personally am out of the office frequently for training and trips and just back from being out for about 3 weeks. I promise I am real person. I meet with customers on a daily basis and will look more into why you had an issue getting an appointment with me. As long as I am here I always meet with my customers. Most times I’m personally booked out several weeks so if it was an urgent manner people will meet with my office manager. I again apologize for your experience. "
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ron armstrong

October 21, 2024

5  out of  5
rating by ron armstrong
"Dynamite staff. Very knowledgeable and professional. Highly recommend."
We responded:
"Ron, thank you for your fantastic review! I'm happy to hear that Mike provided you with professional and knowledgeable service. It's great to know he made such a positive impact. If you ever have any more questions or need further assistance, our office is here to help. - Alexander Brown - State Farm Insurance Agent, Catonsville, MD"
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Aida H

October 21, 2024

5  out of  5
rating by Aida H
"Mike was so helpful and quick! Thanks"
We responded:
"Mike's efficiency and helpfulness are truly appreciated! We're glad you had a positive experience. Thanks for sharing your feedback. - Alexander Brown - State Farm Insurance Agent, Catonsville, MD"